Canine Country Club Feline Inn Policies:

Hours of Operation: 6:30am-8:00pm daily except for major holidays.

Check-In: We welcome our guests to check in at any time on the day of arrival

Check Out: Check out time is at Noon. If you check out before noon on your last day, you will not be charged for that day.

Deposit Policy: 

Canine County Club Feline Inn charges a $25 deposit per pet for all new clients & major holiday boarding reservations. Deposits are fully refundable with cancellation notice of 7 days

Vaccination Policy: 

Vaccines can be given the same day as arrival, however, we encourage you to have them delivered as far in advance as possible to give them more time to take effect. We recommend monitoring your pet for vaccine reactions for the first thirty minutes to an hour after vaccines are administered. Signs of vaccine reaction include hives, vomiting or diarrhea, excessive panting, and/or weakness. Vaccine reactions are rare but are more common in small dogs receiving multiple vaccines at the same time. If your pet has had a vaccine reaction in the past, let your Veterinarian know so he/she can take steps to prevent another reaction. You can text, email, fax, or bring them in the day of check-in. We do not allow guests to stay with expired vaccines. The only exception to this policy is for getting the 1st inoculation of the H3N2/H3N8 bivalent canine influenza vaccine. Vaccines must be current for the entire duration of stay

Canine Required Vaccines:

DHLPP, Rabies, H3N2, H3N8, Bordetella

H3N2 & H3N8 are for what is commonly known as the “Canine Flu” and Bordetella is commonly called “Canine Cough.” We require all 3 vaccines to keep your pet happy, healthy, and safe in a social environment and they have been proven to be extremely safe and effective. Not all veterinarians administer these vaccines since they are not required for dogs who are not in a social environment; please contact us if you have any issues getting either vaccine or do not have it currently.

Puppy Preschool Schedule & Additional Requirements (for our canine guests under 6 months of age):

3 months – 2 DHPP, 1st of K9 Influenza Series,

4 months – Completed DHPP series, Bordetella, 1st of K9 Influenza, Rabies

5 months – Completed DHPP Series, Bordetella, K9 Influenza Series 1st or Complete, Rabies

Feline Required Vaccines:

FVRCP, Rabies

Medication Policy: 

We can administer any medications you bring for a $1 per dose charge, but do not give injections. We cannot have any medications mixed in their food at drop off. You may consider an extra dose(s) of medication in the event your travels are extended. We highly encourage the medicine to be brought in the original pill bottle- this is for your pet's safety.

Health Policy: 

We cannot accept any pets that are pregnant, in splints, casts, stitches bandages or have contagious conditions. We require all pets to be flea free. Flea treatments will be given, at owner's expense, to any pet that is discovered with fleas or ticks. Treatments may include Cap Star and Flea Bath.

Minimum age requirements:

Canines are welcome starting at 3 months of age but will be required to participate in Puppy Preschool to provide the proper additional care during their stay. From 5-6 months, guests are welcome to have their pups participate in Puppy Preschool or in Adult Daycare. All pups will transition to Adult Daycare at 6 months of age. Felines are welcome at 3 months.

Holidays: 

3-day minimum stay requirements apply to Memorial Day, July 4th, Thanksgiving Day and Christmas Day. We are closed for arrivals & departures on major holidays. We close at 3:00pm on the Wednesday before Thanksgiving, Christmases Eve & New Years Eve. Prices may vary based on peak season.

Feeding: 

Dogs -Our room rates include a Morning feeding of Royal Canin GI, based on your pets weight. Cats- Our room rates include Royal Canin GI wet and dry twice a day.

Your Pet Is Our First Priority- to ensure that pets who receive owner's food is delivered timely and correctly there is a $1 per feeding special feeding charge.

You may consider an extra portion(s) of food in the event your travels are extended.

Cat Policies:

We do not accept any unneutered male cats.

Grooming Policies:

Grooming Check-In We welcome our guests from7am -9 am/ same day appointments available until noon.

As a benefit to you and your pet all boarding guests that receive any Full Grooming Services (excluding nail trims and brush outs) are not charged for the last day of Boarding- allowing an afternoon check out. If pets receive a Full Grooming Service but do not go home on that day the owner will be charged for that Service(s) and any additional days of boarding. If a pet is determined to be matted the owner will incur a $5 per 15 minute de-matt charge. De-matting procedures are extensive and hard on pets. They can result in nicks, cuts or razor burn and increase your grooming charge. Routine maintenance of your pet’s coat, every 4 to 6 weeks, typically avoids matting issues and will result in more predictable grooming charges.

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Canine Country Club & Feline Innis pleased to offer our Health Care Commitment program (the “Program”) in the rare instance that something goes wrong during a stay or service with us.  “Canine Country Club & Feline Inn” means Canine Country Club & Feline Inn or its subsidiary that operates the resort visited by Pet Owner’s Pet.

If your pet is injured, hurt, or ill during their time with us for boarding, daycare, training and/or grooming services, and you choose to enroll in the Program, Canine Country Club & Feline Inn will reimburse you ( as “Pet Owner(s)”) of your pet (“Pet(s)”) up to $500 in eligible veterinary diagnostic and treatment expenses.

What my Coverage?

If you choose to enroll your Pet, and your Pet is receiving boarding, daycare, training and/or grooming services your Pet will be covered by the Program. The Program applies to all current and future visits with Canine Country Club & Feline Inn.

What does the Program Cover?

Pet Owners will be eligible to receive reimbursement under the Program for any veterinary diagnostic or treatment expenses provided by a licensed veterinarian that are directly related to a diagnosed illness, injury or condition (including, for example, canine cough or canine flu) that was sustained during the Pet’s visit with Canine Country Club & Feline Inn and was identified either during the Pet’s visit with Canine Country Club & Feline Inn or within five (5) days of the Pet’s departure from Canine Country Club & Feline Inn.

What does the Program Not Cover?

Program excludes the following expenses: Pre-existing illnesses, injuries or conditions sustained prior to a Pet’s visit with Canine Country Club & Feline Inn, whether known or unknown by the Pet Owner prior to the visit; age-related illnesses, injuries or conditions; illnesses, injuries or conditions inflicted on a Pet by a pet that is also owned by the Pet Owner; illnesses, injuries or conditions sustained by a Pet whose vaccinations were not current or completed less than five (5) days of such Pet’s visit with Canine Country Club & Feline Inn; illnesses, injuries or conditions resulting from parasite infestations including, but not limited to, fleas, ticks or mites; illnesses, injuries or conditions that result from a seizure; illnesses, injuries or conditions that result from an explosion, fire or an act of God; and any expenses related to a Pet Owner missing work for issues related to the Pet’s care.

Is this an Insurance policy?

No. The Program exists to fill the gap where insurance is not available. Reimbursement under the Program is generally paid out of Canine Country Club & Feline Inns own pocket—though we reserve the right to refer a claim to our insurance carriers when necessary or appropriate.

FAQs for Submitting a Claim

1.     Please reach out to us so we can help you in the event there is a claim under this Program.

2.     If you have a claim, please have your Pet evaluated by a licensed veterinarian and report the illness, injury or condition, as diagnosed by such veterinarian, and notify to the Manager of the Canine Country Club & Feline Inn location within five (5) days of the Pet’s departure from Canine Country Club & Feline Inn and submit a written request for reimbursement to the Manager of the Canine Country Club & Feline Inn location. The written request for reimbursement should be submitted to the Manager of the Canine Country Club & Feline Inn via fax, email or hand delivery and must include a copy of the veterinarian’s invoice detailing the expenses and diagnosis.

3.     After reviewing Pet Owner’s written request for reimbursement, Canine Country Club & Feline Inn may require a conference call with the veterinarian to learn more about the illness, injury or condition or to confirm that the illness, injury or condition was not pre-existing. In these cases, Pet Owner must provide authorization to Pet Owner’s veterinarian to speak to a Canine Country Club & Feline Inn representative regarding the Pet. If Pet Owner fails to provide such authorization, Pet Owner shall forfeit the right to receive reimbursement under the Program.

4.     Within fifteen (15) days of receiving Pet Owner’s written request for reimbursement and a copy of the veterinarian’s invoice detailing the expenses and diagnosis, Canine Country Club & Feline Inn will either (i) mail a reimbursement check to Pet Owner up to $500 or (ii) notify Pet Owner that Canine Country Club & Feline Innis seeking the opinion of one or more independent veterinarians to determine whether the expenses are eligible for reimbursement. Canine Country Club & Feline Inn maintains the right to disqualify expenses that are not, in the opinion of an independent veterinarian, directly related to the illness, injury or condition that the Pet sustained during its visit with Canine Country Club & Feline Inn.

5.     To be eligible for reimbursement, Pet Owner must satisfy all outstanding payment obligations to Canine Country Club & Feline Inn for any boarding, daycare, training and/or grooming services.

6.     Except as otherwise set forth herein, Pet Owner is responsible for paying all veterinary expenses directly to the veterinarian and Canine Country Club & Feline Inn will not make payments to the veterinarian.

7.     Notwithstanding the foregoing, in the event that a Pet sustains an injury, illness or condition during its visit with Canine Country Club & Feline Inn, then Canine Country Club & Feline Inn will promptly attempt to contact the Pet Owner and/or the Pet Owner’s Decision Maker to discuss the appropriate treatment for the Pet. Whenever reasonably practicable, Canine Country Club & Feline Inn will attempt to obtain treatment for the Pet from the Pet’s primary veterinarian. However, in the event that this is not reasonably practicable, Pet Owner authorizes Canine Country Club & Feline Inn to obtain treatment for the Pet from another veterinarian. In each case, any expenses incurred by Canine Country Club & Feline Inn in obtaining such treatment for the Pet that are eligible for reimbursement under the Program will first be paid from the $500 maximum reimbursement and Pet Owner agrees to reimburse Canine Country Club & Feline Inn for any expenses incurred by Canine Country Club & Feline Inn beyond such $500 (or for the full amount of such expenses if the expenses are not eligible for reimbursement under the Program).

Other Details about the Program

Cancellation. Canine Country Club & Feline Inn may cancel this Program at any time without notice and shall have no obligation to reimburse Pet Owners for fees paid with respect to prior visits. However, if the Program is cancelled during a Pet’s visit for which a fee has already been paid by Pet Owner, then the terms of the Program shall continue to apply to such visit.

Pet Owner’s Acknowledgement; Sole Remedy. Pet Owner represents to Canine Country Club & Feline Inn that Pet Owner is the lawful owner of the Pet(s) and that Pet Owner is fully authorized to enter into this agreement. All of the information about Pet Owner and Pet in this agreement is true, accurate and complete. Pet Owner understands, acknowledges and agrees with the terms and conditions of the Program. Pet Owner also understands that the reimbursement for eligible expenses provided under the Program as described herein are Pet Owner’s exclusive remedy in the event of an illness, injury or condition sustained by a Pet during a visit with Canine Country Club & Feline Inn. PET OWNER RELEASES CANINE COUNTRY CLUB & FELINE INNAND ITS AFFILIATES AND AGENTS FROM ANY OTHER LIABILITY FOR ANY SUCH ILLNESS, INJURY OR CONDITION.

General Terms and Conditions for Services

General Release of Canine Country Club & Feline Inn. Canine Country Club & Feline Inn agrees to exercise reasonable care with regard to Pet Owner’s Pet(s). Pet Owner expressly agrees that in the event of Pet Owner’s Pet’s disease, illness, injury, escape or death that results from Pet Owner’s Pet’s visit with Canine Country Club & Feline Inn, Canine Country Club & Feline Inn liability shall in no event exceed the lesser of the current chattel value of a pet of the same species as Pet Owner’s Pet or $500. Pet Owner further agrees to be solely responsible for any and all acts of Pet Owner’s Pet while in the care of Canine Country Club & Feline Inn and to defend and hold Canine Country Club & Feline Inn and its affiliates and agents harmless from any claims, damages, injury or other liability resulting from Pet Owner’s or Pet Owner’s Pet’s acts or omissions. Canine Country Club & Feline Inn may take photos (including on webcams, if applicable) of Pet Owner’s Pet while receiving Canine Country Club & Feline Inn services or in Canine Country Club & Feline Inn care (“Photos”). Pet Owner hereby grants Canine Country Club & Feline Inna perpetual, irrevocable, royalty-free right and license to publish, distribute, adapt, modify, or otherwise use the Photos, or any portions thereof, in any manner for any commercial or non-commercial purpose without Pet Owner’s notice, review or approval. If Pet Owner does not pick up the Pet at the agreed upon date and time, Pet Owner hereby authorizes Canine Country Club & Feline Inn to continue to provide the services as set forth in this agreement at Pet Owner’s expense. If Pet Owner’s Pet is deemed abandoned, Canine Country Club & Feline Inn may, in its sole discretion and as permitted by law, deliver the Pet to a third-party adoption partner, animal control or other similar government agency in accordance with applicable law. If Pet Owner fails to pick up Pet for any reason, Pet Owner releases Canine Country Club & Feline Inn from all further liability and responsibility for Pet Owner’s Pet. Pet Owner shall remain liable to Canine Country Club & Feline Inn for all unpaid charges, including without limitation any court costs and reasonable attorneys’ fees incurred in the collection of the charges.